I. Definitions of expressions used in the Terms and Conditions
Online Store or Store- online service in the store layout available at www.platabag.com through which the Customer may, in particular, place Orders.
Seller – Polska Grupa Słoń Torbalski Sp. z o. o. NIP: 679-274-25-64, REGON: 356586808, KRS: 148628
Customer – a natural person (adult), a legal person or an organizational unit that is not a legal person, the provisions of which specifically grant legal capacity, which places Orders within the Store.
Consumer – the customer referred to in art. 22(1) of the Civil Code (a natural person making a legal transaction with an entrepreneur not directly related to his business or professional activity). To the extent that the mandatory provisions of law grant such persons specific consumer rights or otherwise equate their legal situation with consumers, a Consumer is also a natural person concluding a contract directly related to his business activity, when the content of this contract shows that he does not have she for this professional person.
Goods and Services- products and services presented and offered in the Online Store by the Seller.
Account – the Customer’s personal administration and information panel in the Online Store, created automatically as a result of correct registration, where data is collected and stored, in particular on the orders placed by him and the data provided during registration.
Registration – setting up an Account by the Customer in the Online Store.
Cart – a system tool (functionality) that facilitates the Customers to make purchases in the Online Store, in particular enabling the collection of selected offers in one place in order to place a collective Order. The basket is created automatically as a result of “clicking” the “Add to basket” or “Pick up in store” option of at least one product.
Order – Customer’s declaration of will, aiming directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
Agreement – an agreement for the sale of Goods or Services within the meaning of the Civil Code, concluded between Polska Grupa Słoń Torbalski Sp. z o. o. and the Customer, concluded at a distance, using the Online Store.
Newsletter – an electronic e-mail distribution service provided by Polska Grupa Słoń Torbalski Sp. z o. o. via e-mail, which enables its users to receive from Polska Grupa Słoń Torbalski Sp. z o. o. marketing content, in particular containing information about new products and promotions in the Online Store.
Courier companies – INPOST Sp. z o. o. based in Krakow, DHL Parcel Polska Sp. z o. o. with its registered office in Warsaw, DPD Polska Sp. z o. o. with its registered office in Warsaw and DTS Transport Sp. z o. o. based in Warsaw.
Business Days – days from Monday to Friday, except for public holidays.
II. General provisions
The Online Store is run and administered by the Seller (also in terms of personal data).
The purpose of running the Store is to enable Customers to familiarize themselves with the Goods and Services offered by the Seller, including their prices and availability, and to conclude distance sales contracts for Goods and Services.
These Terms and Conditions define the rules for the sale of Goods and Services by the Seller using means of distance communication in the form of the Online Store, as well as the rules for the use by Customers of the Online Store and additional functionalities made available via the Online Store (services provided electronically, listed in these Terms and Conditions ).
In the scope of providing electronic services, these Terms and Conditions are Terms and Conditions within the meaning of art. 8 of the Act of July 18, 2002 on the provision of electronic services.
The Customer may access the current version of these Terms and Conditions at any time at https://www.platabag.com/terms-and-conditions and via the Internet reference (link) on the Store’s home page, and print it out at any time.
III. Information about the Goods, Services and prices
Information about the Goods and Services offered for sale by the Online Store is available at www.platabag.com. The information in question is placed together with information on the properties and prices of the Goods and Services. Photos and descriptions of the Goods placed in the Online Store are subject to technical limitations and are only intended to enable the Customer to form a general idea of the properties, appearance and performance parameters of the Goods. In particular, the appearance of the Goods in the photos presented in the Store may differ from the appearance of the Goods, which differences may result from, for example, monitor settings, lighting conditions or photo limitations. In addition, the technical description of the Goods may contain simplifications related to its transformation into a legible version and appropriate for the purpose of its placement in the Online Store. For the avoidance of doubt, this provision does not have the effect of limiting the Seller’s liability towards Customers who are Consumers and natural persons concluding a contract directly related to its business activity, when the content of this contract shows that it is not of a professional nature for that person.
Prices of Goods and Services are included in the description of Goods and Services.
All prices of Goods and Services posted on the Store’s website are given in Polish zlotys and include domestic VAT.
Shipping costs in Poland are given separately for each Order in the Basket.
The Store may make changes to the descriptions and prices of Goods and Services. The above entitlement does not affect the prices of the Goods ordered before the date of the change.
The Seller is obliged to sell the Goods without defects.
Information on the existence and content of the guarantee and after-sales services and the method of their implementation – if any – is included in the description of the Goods.
The parties to the contract of sale of Goods concluded via the Online Shop are the Seller and the Customer.
Customer orders are accepted only through the Online Store website (in the domain https://www.platabag.com) after going through the entire order placement procedure.
Orders can be placed during the period of availability of the Store’s website (as a rule, 7 days a week and 24 hours a day, however, due to technical limitations, the Seller does not guarantee the permanent availability of the Store’s website).
The contract for the sale of Goods and Services is concluded in Polish.
Through the Store, the Customer may make a single purchase of Goods or Services in a retail quantity, i.e. no more than 50 pieces of one good.
The contract for the sale of goods is concluded when the Customer, after going through the entire procedure, places an order (i.e. clicks the “ORDER AND PAY” button), which means that he has accepted the Seller’s offer submitted via the Store. At this moment, the sales contract concluded between the Seller and the Customer is legally binding.
V. The procedure for placing an order for Goods
The Customer selects the Goods and their quantity by clicking on the “ADD TO BASKET” button. The “Basket” window shows the number of selected Goods in the basket, their unit price, value and the total value of the entire order.
By repeating the above procedure, the Customer may add more Goods to the basket or increase their quantity.
The Customer can check the contents of his Basket by clicking on the “Basket” or “Go to basket” button, where he also selects the method of delivery and payment, and obtains final information about the costs of delivery of the Goods and the Services ordered.
At this stage, the Customer may also verify the contents of his basket and make any changes (e.g. the quantity of the Goods), recalculate the value or remove the Goods. To remove a given Good from the basket, use the “X” button.
The customer can continue shopping by clicking on the “Back to shopping” button after adding the Goods to the basket or by clicking the “Back to the store” button, viewing the contents of his basket.
After adding all the ordered Goods to the Basket and finally checking its content, the Customer continues the ordering procedure by clicking the “Next” button and proceeds to the next step “Shipping and invoice”.
At this stage, the Customer can choose one of three variants:
a) “Log in ” – a Customer who has an account in the Store on the website https://www.platabag.com, unless he has already logged in, gives his e-mail address and enters his password.
b) “Create an account” – if the Customer does not yet have an account in the Store at https://www.platabag.com, at this stage it is possible to set up an account (more about registration on the website in point XIII of these Terms and Conditions). Registration is voluntary,
c) “Order without registration” – each customer can make purchases without registration, each time providing all the data required to complete the order (in a manner similar to the registration process – point XIII of the Terms and Conditions).
After selecting one of the three above variants, the Customer is transferred to the next page, where he provides invoice data, delivery address and gives formal consents. At this stage, the Customer may provide a different delivery address than the address provided for the invoice, and also indicate whether he wants to receive a VAT invoice with business activity details. The pre-selected delivery location to the post office or for personal collection is the delivery address indicated in this step.
If all the data is correct, the Customer places an Order by clicking on the “Order and pay” button. This is the moment of concluding the Agreement (binding and final for the Seller and the Customer are the terms of the transaction in force at the moment).
By accepting the Terms and Conditions, the Customer accepts the Seller’s use of electronic invoices in the form of a pdf file and their sending to the e-mail address provided by the Customer. Notwithstanding the foregoing, it is also acceptable for the Seller to use invoices in the traditional form. The consent to the use of electronic invoices by the Seller may be revoked at any time by the Customer’s statement sent to the address firstname.lastname@example.org.
Acceptance of the Terms and Conditions by the Customer is a request to issue invoices documenting the sale made to him via the Online Store.
After placing the Order, the Customer is redirected to the “Summary” page or another page appropriate for the selected payment method (e.g. to make an online transfer or by payment card), and then to the “Order fulfillment” page.
After placing the Order, the Customer receives an automatic e-mail with information containing confirmation of acceptance of the Order for execution and information about the status of his order.
The status and details of the Order can be checked by the Customer (unless he has made purchases without registration) at any time in the “Orders” tab after logging into the Account.
VI. Method, date and cost of delivery
The Store delivers the purchased Goods only within the territory of the Republic of Poland.
The delivery of the Goods is carried out to the address indicated in the Customer’s Order via the following companies: DHL Parcel Polska Sp. z o. o. with its registered office in Warsaw, DPD Polska Sp. z o. o. based in Warsaw. In addition, for some goods, the Delivery may be carried out via INPOST Sp. z o. o. (for parcel machines).
The period of delivery of the Goods to the Customer consists of the time of packing the Goods and the time of delivery by the Courier Company. This period is up to 7 days in total, counted from the day following the day of placing the order (for orders paid on delivery or via online transfer or payment card, provided that the payment is made in accordance with the Terms and Conditions of the Przelewy24).
If the Store cannot deliver the Goods (including for collection in the showroom, parcel machine or locker next to the showroom, if such an option has been selected) due to the fact that it turns out that the Goods are not available, immediately, but no later than within 30 days from conclusion of the contract, the Seller will notify the Customer and return the entire sum of money received from the Customer.
In the case of deliveries made via DHL Parcel Polska Sp. z o. o., INPOST Sp. z o. o. or DPD Polska Sp. z o.o., the courier decides on the delivery date, and if the delivery is not possible or there is no collection from the parcel machine on the date indicated by the courier, the Goods are left for collection at the “advice point” in accordance with the general Terms and Conditions of this courier. After the expiry of the notification period, the goods are returned to the Seller.
Detailed conditions of delivery are available on the websites of Courier Companies (respectively: www.inpost.pl, www.dhl.com.pl, www.dpd.com.pl).
VII. Methods and forms of payment, order termination and refund.
The Customer may pay for the ordered Goods and Services in the following way (once the choice made in this respect for a given order cannot be changed after clicking “I ORDER AND PAY”:
)online or payment card (including: BLIK and Apple Pay and traditional transfer) – via the Przelewy24 using the “quick transfers” service offered by individual banks or using supported payment cards.
Depending on the method of payment made by the Customer:
a) in the case of payment by online transfer or payment card, the payment for the Goods and Services is charged as an advance payment, which means that the Goods are sent only after receiving the payment made in accordance with the payment processing rules of the Przelewy24 website The
sales contract expires:
a) in the case of choosing the form of payment by online transfer or payment card, the concluded Sales contract expires in the absence of payment by the Customer in accordance with the Terms and Conditions of the website performing these payments within 5 days from the date of placing the order,
is the operator of payment cards PayPo SA AgentSettlement, ul. Pastelowa 8, 60-198 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register under the number KRS 0000347935, NIP 7792369887, REGON 301345068.
Detailed conditions for payment via Przelewy24 are available on the website www.przelewy24.pl.
VIII. Right of withdrawal for Consumers
Consumers have the right to withdraw from the sales contract within 14 days without giving any reason (except for the cases referred to in Article 38 of the Act on Consumer Rights).
The deadline to withdraw from the contract expires after 14 days from the day on which the Consumer came into possession of the item or on which a third party other than the carrier and indicated by the Consumer came into possession of the item.
To exercise the right of withdrawal, the Consumer must inform the Seller of his decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail).
The consumer may complete and send a clear statement electronically to the address email@example.com. If he uses this option, he will be immediately sent a confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by e-mail).
To meet the withdrawal deadline, it is enough to send information regarding the exercise of the right to withdraw from the contract before the withdrawal period expires.
In the event of withdrawal from the contract, the Seller returns all payments received, including the costs of delivering the Goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual method of delivery offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about the exercise of the right to withdraw from the contract, subject to the exceptions provided for by law (in particular the Seller’s statutory right to withhold the reimbursement of payments).
The refund will be made using the same payment methods that were used in the original transaction, unless the Consumer expressly agrees to a different solution. In any case, the Consumer does not incur any costs in connection with the return of fees.
The goods should be returned or handed over immediately, and in any case not later than within 14 days from the date on which the information on withdrawal from this contract was submitted. The deadline is met if the item is sent back before the 14-day period expires.
The consumer is only liable for a decrease in the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
The Customer should attach the previously received Receipt or VAT Invoice to the declaration of withdrawal or to the Goods – which will facilitate recognition of the notification.
IX. Complaints about Goods by Consumers
Consumers have the right to submit a complaint about the Goods under the warranty for physical defects of the item sold in accordance with the Civil Code, taking into account the provisions regarding Consumers. The Seller is responsible for defects of the Goods found within 2 years from the delivery of the Goods.
Complaints can be submitted using a statement by e-mail to the address firstname.lastname@example.org.
After receiving the complaint, the Seller immediately contacts the Customer in order to determine the further course of action.
Complaints are considered within 14 days from the date of receipt by the Seller.
The Store may organize promotions covering the price of one or more Goods or other conditions of purchase.
Promotions are not cumulative (unless expressly stated otherwise in the terms and conditions of the promotion).
Promotions do not include transactions made (contracts concluded) before the date indicated as the starting day of the promotional period (unless the promotion conditions expressly provide otherwise).
XII. Complaints about payment
If payment for the Goods has been made and there is no change in the status of the Order for more than two working days, the Customer should make a complaint about the payment.
A complaint can be made by means of a statement by email to email@example.com.
XIII. Complaints concerning the operation of the Shop
The Seller takes action to ensure fully correct operation of the Online Store to the extent resulting from the current technical knowledge and undertakes to remove irregularities reported by customers within a reasonable time.
The customer is entitled to submit a complaint regarding irregularities, faults or interruptions in the functioning of the Online Store to the Seller.
The customer may submit complaints in the scope referred to above to the e-mail address firstname.lastname@example.org and in any other manner permitted by law.
In the complaint, the Customer should provide his name and surname (company), correspondence address, description and date of the irregularity related to the functioning of the Online Store.
Each interested person has the option of subscribing to the Newsletter (newsletter) of the Online Store.
The interested party will receive the Newsletter electronically to the e-mail address provided by him, if he voluntarily agrees to the processing of personal data and to the Seller providing him with electronic correspondence.
The Customer may unsubscribe from the Newsletter at any time (by clicking the appropriate link in the correspondence sent to the Seller).
XV. Final provisions
The Customer undertakes to use the Store in a manner consistent with the provisions of law in force in the territory of the Republic of Poland, the provisions of these Terms and Conditions, as well as with the customs adopted in a given scope, and not to provide or transfer content prohibited by applicable law.
The online store, as well as all services provided on the website www.platabag.com, in terms of natural persons, are addressed only to adults.
The Seller is not a party to the Code of Good Practice. It is possible to use out-of-court methods of dealing with complaints and pursuing claims. Information on the rules of access to these procedures is provided by the authority selected by the Customer.
Acting on the basis of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, we indicate:
a) electronic link to the online dispute resolution system (ODR): https://webgate.ec.europa.eu/odr /main/index.cfm?event=main.home.show&lng=PL
b) e-mail address – email@example.com.
The Seller may change the Terms and Conditions and launch a new version of the Store. The amendment to the Terms and Conditions becomes effective on the appropriate date indicated by the Seller, with the proviso that sales contracts concluded before the entry into force of the amendments are conducted under the existing rules. If any provision of the Terms and Conditions is deemed invalid by a final court decision, the remaining provisions remain in force.