{"id":14,"date":"2022-12-05T22:58:58","date_gmt":"2022-12-05T22:58:58","guid":{"rendered":"https:\/\/platabag.com\/?page_id=14"},"modified":"2026-05-26T19:30:45","modified_gmt":"2026-05-26T19:30:45","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/platabag.com\/pl\/refund-and-returns\/","title":{"rendered":"Zwroty i reklamacje"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

REFUND AND RETURNS POLICY
PLATA BAG \u2014 Official Online Store | platabag.com
Last updated: May 2026
We want you to love your PLATA BAG. If for any reason you are not satisfied, we make the return process as straightforward as possible.
I. Right of Withdrawal \u2014 14 Days, No Questions Asked
As a Consumer, you have the right to withdraw from your purchase within 14 days of receiving the Goods, without giving any reason.
The 14-day withdrawal period begins on the day you physically receive your order.
To exercise your right of withdrawal, notify us before the 14-day deadline:
E-mail: m.plata@platabag.com \u2014 subject line: RETURN \u2014 [your order number]
Include: your full name, order number, and which item(s) you wish to return.
You will receive written confirmation of your withdrawal notice within 2 Business Days.
II. Model Withdrawal Form
Use of this form is optional. Any clear written statement sent to t.plata@platabag.com is sufficient. The form is provided for your convenience:
MODEL WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)<\/p>\n

To: Polska Grupa Sl\u00f3n Torbalski Sp. z o.o. (PLATA BAG)
Krak\u00f3w, Poland | m.plata@platabag.com | t.plata@platabag.com<\/p>\n

I\/We hereby give notice that I\/We withdraw from my\/our contract of sale of the following goods:<\/p>\n

Goods: …………………………………………………………………..
Date ordered: …………………………………..
Date received: …………………………………..
Name: …………………………………………………………………..
Address: …………………………………………………………………..
Signature (paper only): …………………………………..
Date: …………………………………..
III. Conditions for Return
Returned items must:
\u2014 be in original, unused condition
\u2014 show no signs of use beyond what is necessary to assess the product (as you would in a physical shop \u2014 trying it on is fine; wearing it daily is not)
\u2014 be returned with any dust bag, packaging, or accessories that were included
The Seller reserves the right to refuse a return or reduce the refund amount if the Goods show clear signs of use or damage caused by the Customer.
Items not eligible for return:
\u2014 items showing signs of daily use (scratches, stains, odours, deformation)
\u2014 items returned after the 14-day deadline without prior written agreement
\u2014 items sent without prior e-mail confirmation from our team
\u2014 items sent via cash on delivery (COD) \u2014 we do not accept COD returns
IV. How to Return \u2014 Step by Step
1. E-mail us at m.plata@platabag.com with subject: RETURN \u2014 [order number].
2. We reply within 2 Business Days with the return address and instructions.
3. Pack the item securely. Include a note inside: your name and order number.
4. Ship using a tracked courier service. Keep your tracking number.
5. E-mail us the tracking number once shipped.
6. Once received and inspected, your refund is processed within 14 days.
\u2139 Do not send items without prior e-mail confirmation. We cannot guarantee processing of unsolicited returns.
V. Return Shipping Costs
Return shipping costs are borne by the Customer, except when:
\u2014 the item arrived damaged or defective, or
\u2014 we sent an incorrect item.
In these cases, we will cover return shipping costs or provide a pre-paid return label.
Recommended return options:
Poland: InPost, DHL, Poczta Polska \u2014 standard tracked parcel
Germany: DHL Paket with tracking (approx. \u20ac5\u20136)
Austria: DHL with tracking (approx. \u20ac6\u20138)
We strongly recommend using a tracked service. PLATA BAG accepts no liability for parcels lost during return transit.
VI. Refunds
Once your return is received and inspected, your refund will be processed within 14 days.
The refund covers the full product price. Original outbound shipping costs are also refunded up to the value of the standard (cheapest) delivery option. Additional delivery costs you may have chosen above the standard option are not refunded.
Refund processing times by payment method:
Card (Stripe): 3\u20135 Business Days, depending on your bank.
PayPal: 1\u20133 Business Days to your PayPal account.
Przelewy24: up to 5 Business Days to your source bank account.
Refunds are issued to the same payment method used for the original purchase. No additional fees are charged.
VII. Defective or Damaged Items
If your item arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery at m.plata@platabag.com.
Please include: order number, description of the defect, and clear photographs.
We will offer a replacement, repair, or full refund depending on the defect and stock availability.
Under EU statutory warranty law, the Seller is liable for defects discovered within 2 years of delivery.
VIII. Exchanges
We do not offer direct exchanges. If you would like a different colour or model, please return your item for a full refund and place a new order.
IX. Contact
Returns and refunds: m.plata@platabag.com
Additional contact: t.plata@platabag.com
Phone: +48 881 422 547
Customer support hours: Monday\u2013Friday, 8:00\u201315:00 CET
Response time: within 2 Business Days<\/p>\n

PLATA BAG | Krak\u00f3w, Poland | t.plata@platabag.com | platabag.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

REFUND AND RETURNS POLICYPLATA BAG \u2014 Official Online Store | platabag.comLast updated: May 2026We want you to love your PLATA BAG. If for any reason you are not satisfied, we make the return process as straightforward as possible.I. Right of Withdrawal \u2014 14 Days, No Questions AskedAs a Consumer, you have the right to withdraw […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":23,"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":7641,"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/pages\/14\/revisions\/7641"}],"wp:attachment":[{"href":"https:\/\/platabag.com\/pl\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}